FAQs

Frequently Asked Questions

Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us at blessing.ibiba.business@gmail.com.

🛍️ Orders & Shopping

How do I place an order?
Simply browse our store, add your favourite products to your cart, and proceed to checkout. It's that easy!

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at blessing.ibiba.business@gmail.com if you need to make changes.

Do you offer discounts or promotions?
Yes! Sign up for our newsletter to be the first to know about exclusive deals, new arrivals, and seasonal promotions.

🚚 Shipping & Delivery

Where do you ship to?
We ship worldwide to 28+ countries including Nigeria, the US, UK, Canada, Australia, and many more.

How long does delivery take?
Delivery times vary by location:
• Domestic: 3–7 business days
• International: 5–20 business days depending on your country

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page.

Do you ship to Africa/Nigeria?
Yes! We proudly ship to Nigeria and other African countries. Shipping rates are calculated at checkout.

↩️ Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Visit our Return Policy page for full details.

How long does a refund take?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.

What if I received a damaged product?
We're so sorry! Please contact us within 7 days of delivery with photos of the damaged item and we'll send a replacement or issue a full refund.

💆 Products & Skincare

Are your products cruelty-free?
Absolutely! All LumiNova Skin products are 100% cruelty-free. We never test on animals.

Are your products suitable for all skin types?
Yes! Our products are dermatologist-recommended and formulated to be safe and effective for all skin types, including sensitive skin.

How do I know which products are right for me?
Check the product descriptions for skin type recommendations. You can also contact us for personalised skincare advice.

📦 Packaging & Safety

Is your packaging eco-friendly?
We are committed to reducing our environmental footprint and are continuously working towards more sustainable packaging solutions.

Are your products safe to use?
All our products are tested and formulated to meet safety standards. However, we recommend doing a patch test before full use, especially if you have sensitive skin.